Remaining Diligent in a Post-Pandemic Era
WASTEWATER SERVICES REMAIN OPERATIONAL POST-PANDEMIC
WCW remains committed to providing safe, reliable wastewater service – today and always. We are grateful for our team of dedicated employees who work tirelessly to ensure such an essential service is not interrupted.
As long as COVID-19 and its variants remain active, WCW will comply with any orders issued by California and the Contra Costa County Health Officer. We will continue to make decisions that ensure the safety of our staff and community while providing uninterrupted services.
To report a sewer emergency, please call (510) 222-6700, option 1. Crews are available to respond 24 hours a day, seven days week.
Our Board of Directors and other public meetings take place in the WCW Hilltop Board Room and virtually via Zoom.
WCW’s services are available online, including:
- Sewer permits
- Remote construction inspections
- Developer plan set reviews
- Certificates of Compliance
View our “Customers” page for details on how to access services.
For any COVID-19 updates, visit Contra Costa County Health Services at cchealth.org.
For information on California state-wide water surveillance, go to the CDPH California Surveillance of Wastewater.
For information and guidance for local health jurisdictions on Isolation and Quarantine of the General Public, go to the California Department of Health website here
Click here to go directly to the Centers for Disease Control
BOARD MEETINGS: In-Person and Virtual Options
WCW Board of Directors meetings are taking place both in-person and via teleconference.
We value public engagement and encourage the community to attend in-person or call in to participate.
Meetings are held the first and third Wednesday of each month at 6:30 p.m., unless otherwise noted.
Meeting agendas are posted to the website at least 72 hours prior to the meeting.
Participation information is available on each agenda.
COVID-19 SAFETY GUIDELINES – INSPECTIONS
Most inspections are taking place remotely, using videos and pictures, measurements and document submissions. If WCW determines a physical sewer lateral inspection is necessary, the following procedures are mandatory:
- During inspection, the contractor(s) must stand a minimum of six feet away from the inspector while the inspection is taking place.
- If the inspector finds a discrepancy during the inspection, he will ONLY notify the foreman at a safe distance a minimum of six feet. No other workers should be in the vicinity of the foreman and the inspector.
- Once the inspection is complete, the inspector will notify the foreman of the results of the inspection. The foreman will contact the Planning & Support Services Division at permits@wcwd.org or (510) 222-6700, option 3 Certificate of Compliance (COC) of the inspection, which will be created and sent to the requester electronically. The inspector will not sign any documents at the inspection.